Data Plans with eSIM - General Conditions of Sale (Gigs)
A copy of these Conditions of Sale are available to you here in a durable format, allowing you to download and save it for your future records.
1. Important information about our role
This document sets out the terms and conditions of sale (the “Conditions of Sale”) for data plans with eSIM provided by Gigs UK Ltd (“Gigs”) purchased through the Revolut app (“eSIM Data Plans”). It also sets out other important things that you need to know.
We, Revolut Ltd (“Revolut”), market and facilitate the sale of eSIM Data Plans as an agent of Gigs. Gigs is the service provider of the eSIM Data Plans. We also act on Gigs’ behalf to provide certain administrative assistance throughout the lifecycle of the eSIM Data Plans.
By purchasing an eSIM Data Plan you are entering into a Travel Data Services agreement with Gigs as set out in their End User Service Agreement, which can be accessed here. Please read this carefully to familiarise yourself with the terms and conditions applicable prior to purchasing an eSIM Data Plan.
2. What is an eSIM offered through the Revolut app?
eSIM Data Plans are accessed through a Gigs digital eSIM profile (“eSIM”) which you can download to your device through the Revolut app. Through your eSIM, you can purchase eSIM Data Plans and connect your device up to mobile networks around the world without needing to change physical SIM cards.
Your eSIM Data Plan provides data coverage only. It can be used for data roaming, while still using any existing mobile plan for voice and text.
3. Purchasing an eSIM Data Plan through the Revolut app
Only certain customers will be offered eSIM Data Plans in the Revolut app. We check your eligibility, including the compatibility of your device to support an eSIM. For each new eSIM Data Plan, we will make clear the price, the amount of data, the length of time it is valid for (we call this the "Plan Period") and the included countries prior to your purchase. You will also be provided a Contract Summary (setting out this information and other key details of your service) which can also be accessed in the Revolut app post-purchase.
eSIM Data Plans can only be used on the device that they were purchased on (you cannot use them on another device, even if you’ve downloaded the Revolut app on that device). You can have up to 15 active eSIM Data Plans on each of your devices at any time.
When you purchase an eSIM Data Plan through the Revolut app (or where a plan auto-renews) the fee for the eSIM Data Plan is payable to Gigs. You can redeem your RevPoints with us and/or use your Revolut account when making a payment. The Revolut entity that provides you with your Revolut account will debit the fees from your payment account, including other currencies if there are insufficient funds in the chosen currency of your Revolut account (exchange fees may apply).
The Revolut entity that you hold your Revolut account with will provide you with the underlying payment services, and the RevPoints loyalty programme. As a Revolut customer, you have rights and obligations under the Personal terms and any account specific terms that apply to your Revolut payment account in relation to these payment services. You can access the RevPoints terms and conditions here.
Auto-renewal
When you opt into auto-renew, your eSIM Data Plan will renew automatically if you run out of data before the Plan Period has ended. You can opt-out of (cancel) auto-renew at any time in the Revolut app. If you do not run out of data in the Plan Period, it will not renew. The renewal will be on the same price and terms as your original eSIM Data Plan.
Your auto-renewal will expire after 90 days; following 4 renewals; or when a Plan Period ends without you running out of data (whichever comes sooner). After it expires, you must select and agree to a new eSIM Data Plan.
4. Downloading your eSIM and activating your Data Plan
When you first purchase an eSIM Data Plan, Gigs will provide an eSIM for the device used to make the purchase. Once your eSIM is ready to be installed, you will be notified to do this through the Revolut app and your eSIM Data Plan will be activated.
Where you already hold a compatible eSIM from Gigs on your device, your eSIM Data Plan will be automatically activated for that eSIM (except where the below paragraph applies).
Where you have an existing eSIM Data Plan and you purchase a new one for the same country/region, activation of your new plan is delayed until the previous plan expires (validity period ends or data allowance runs out). For example, if you have an existing plan for France and purchase a new plan for France, your new French plan will only activate once your existing French plan expires.
5. Using your eSIM Data Plan
To allow your eSIM to function as intended, you should ensure that your device settings are configured correctly using the instructions we provide you within the Revolut app.
Any active eSIM Data Plan will connect automatically when you are in a country included in your plan and you have network coverage. Where you have multiple active plans, the most local plan has priority (country first, then region, then global). For example, if you have an existing plan in both France and Europe, and you consume data through your eSIM in France, you will use your allowance from your plan in France.
You can track your active eSIM Data Plans, your connection status and remaining data within the Revolut app.
Service availability is subject to Gigs End User Service Agreement. In the event that we suspect fraud or misuse in respect of your eSIM Data Plan, your access may be suspended. Gigs may suspend your service in certain circumstances. For further information, please refer to the End User Service Agreement.
Extended Billing
In the event that you require a full breakdown of your data usage for any one of your eSIM Data Plans please reach out to Support through the Revolut app.
6. Pricing
Pricing of the eSIM Data Plans is variable. Live pricing can be viewed in the Revolut app. In app pricing is inclusive of taxes and charges. The fee is payable at the time of purchase (even if the eSIM Data Plan is not due to activate until a later date).
Included data with your Ultra Plan
If you are an Ultra Plan customer, each month you will have access to a 30 day eSIM Data Plan (“Ultra eSIM Data Plan”), which you can activate on one of your devices in the Revolut app. You will see the amount of data and the countries/regions included prior to activation (such allowance is subject to change on a monthly basis). Where you do not activate your Ultra eSIM Data Plan in any given month it will be lost.
If you downgrade your Ultra Plan within 14 days after having activated your Ultra eSIM Data Plan, we will charge you for the data used proportionately to the price of an equivalent paid eSIM Data Plan. You will also no longer have access to your Ultra eSIM Data Plan following downgrade.
7. Cancellation and Refunds
You may cancel an active eSIM Data Plan within 14 days of the date of purchase by contacting us via Support (you can use this cancellation form, but it’s not obligatory). You may request a proportionate refund for unused service only where:
- the relevant eSIM Data Plan has not already expired; and
- you have not used more data than necessary to inspect the quality of the service (i.e. 500MB maximum).
You may also request a proportionate refund for unused service by contacting us via Support where it can be verified that there was a network or technical failure that prevented Gigs from providing the service.
8. Data Protection
Revolut and Gigs are acting as independent data controllers when processing personal data to provide you with eSIM Data Plans.
When you purchase an eSIM Data Plan through the Revolut app, we will share your personal data related to the eSIM Data Plan purchase, which may include but is not limited to your name, customer ID number, address as well as details of the eSIM Data Plan you have purchased with Gigs to enable them to provide services to you and to comply with local telecom regulations. When addressing your customer support requests, we may share information relating to it with Gigs. We may also share additional identity verification related data where Gigs is required to share such information with a law enforcement authority to meet their legal obligations. Gigs will become an independent controller of this data.
Revolut will process all personal data obtained as a result of your use of the Revolut eSIM Data Plans in compliance with the Customer Privacy Notice that applies to your Revolut Personal account.
Please refer to the End User Service Agreement for information on Gigs’ Privacy Policy which provides information on your personal data processing carried out by Gigs and your rights in relation to your personal information.
9. Making a complaint about your eSIM Data Plan
If you’re unhappy with your eSIM Data Plan, we’ll try to put things right. Please contact us through the Revolut app under the Help section. You can also submit a formal complaint via:
- Email: formalcomplaints@ravolut.com
- Online Complaint Form: accessible here
- Phone: call us via in-app call
- Post: write to us at 30 South Colonnade, London E14 5HX, United Kingdom
Complaint process
Where the complaint relates to network availability or disruption of network service, this will be deemed a complaint against Gigs’ services under the End User Service Agreement. Revolut may facilitate the resolution of complaints on behalf of Gigs. However, Revolut isn’t liable for any such disputes or claims.
Revolut and/or Gigs will acknowledge the complaint within 2 business days and provide a final response within 8 weeks.
You can find more information on the Gigs complaints process and how you may escalate your complaint to the Centre for Effective Dispute Resolution (CEDR) within Gigs' Code of Complaints here.
Where a complaint relates to a Revolut service, for example payments services, please refer to our Complaints Policy for more information.
10. Legal bits and pieces
The laws of England and Wales apply to these Conditions of Sale. However, you can still rely on the mandatory consumer protection rules and law of the country where you live.
If you want to take action against Gigs, please refer to the End User Service Agreement for information on your rights. Revolut isn’t liable for any disputes or claims that may occur between you and Gigs.
If you want to bring a claim against Revolut in the courts, the courts of England and Wales will be able to deal with any questions relating to these Conditions of Sale. If your Revolut Personal account is registered with an address outside of England and Wales, you can bring a claim in the courts which are local to you.
If you want to take legal action against the Revolut entity that provides you with your Revolut payment account in relation to the underlying payment services, legal action can be brought in the courts of England and Wales for Revolut Ltd customers.
We reserve the right to amend these Conditions of Sale at any time, such changes will apply to eSIM Data Plans purchased after that date.