Case study

Paynetics builds a data-driven culture

Industry: finance | Stage: scale-up | Headquarters: Bulgaria

  • 100% adoption rate on performance tracking features in 6 months
Challenge

Outgrowing startup strategies

Paynetics rapidly grew to over 150 employees in just 18 months. As the company scaled, its manual performance management and goal-setting processes (though effective at the startup stage) became inadequate.

Managers found it challenging to evaluate teams objectively, while employees struggled to see how their work aligned with broader company goals. The informal feedback system that once fostered agility no longer met the needs of a larger, fast-growing organisation.

Paynetics understood what they needed to become more agile and to continue their impressive growth trajectory:

  • a structured performance framework
  • a way to align company-wide goals
  • data-driven certainty for their talent strategy
Solution

A performance-first system

Revolut People transformed Paynetics’ approach to performance management, turning ad-hoc processes into a structured, agile cycle.

Our platform enables Paynetics to:

  • access objective, real-time performance data by unifying all metrics into a single performance scorecard
  • integrate with tools like Jira to connect daily tasks with strategic goals
  • summarise 1:1 discussions with AI, eliminating bias and enabling continuous feedback
  • highlight skills gaps and drive data-driven development and retention decisions
  • use survey tools to gather targeted insights, strengthen collaboration, and ensure feedback is continuous and actionable
Results

Accelerated growth and engagement

Since implementing Revolut People, Paynetics has transitioned to a culture of continuous, data-driven performance management, which supports their transition from a rapidly growing startup to a leading European fintech brand.

Within 6 months, Paynetics saw 100% adoption of Revolut People’s performance tracking features, which came with multiple benefits:

  • Enhanced manager effectiveness — managers and employees proactively use Revolut People during 1:1s for real-time alignment, progress tracking, and goal updates
  • Employee clarity and engagement — employees have clearer expectations and a tangible understanding of how their work contributes to company priorities
  • Leadership oversight — directors and senior managers gain an immediate overview of performance, easily identifying high performers, skills gaps, and areas needing support
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Maria Simeonova, People and Culture Director • Paynetics“In just 6 months, we saw managers and employees proactively using Revolut People during their 1:1 conversations to align in real-time, track progress, and update goals.”

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