Legal

Refund & Cancellation Policy

How we handle cancellations, refunds, and chargebacks for your Finovo account and paid plans — clearly and fairly.

Last updated: 15 January 2026

01Overview

This Refund & Cancellation Policy explains how cancellations, refunds, and chargebacks are handled for Finovo accounts, subscription plans, and paid services. It forms part of our Terms & Conditions.

Finovo is a demo banking experience. The timeframes below describe how a typical refund flow works and may be adjusted in your account agreement.

02Plan cancellations

You can cancel a paid plan (such as Plus or Premium) at any time from the app under Settings → Subscription. Your plan stays active until the end of the current billing period.

No cancellation fees are ever charged.

Downgrades take effect at the next billing date.

Any unused portion of a monthly fee is non-refundable unless stated otherwise below.

03Refund eligibility

You may be entitled to a refund in the following cases:

A payment was taken in error or charged twice.

A subscription renewed after a timely cancellation request.

A service you paid for was not delivered as described.

04Refund timeframes

Approved refunds are returned to your original payment method. Timing depends on the method:

Finovo balance: instantly.

Debit/credit card: 3–5 business days.

Bank transfer: 1–3 business days.

05How to request a refund

Contact us through in-app chat or email cotexm3@gmail.com with your account email and the transaction reference. Most requests are reviewed within one business day.

06Contact us

Questions about a refund or cancellation? Reach our team any time via the contact page, by phone on +44 7754 203697, or by email.